About Our Art
At MR Creations, we specialize in handcrafted resin art, each piece individually created to your specifications. Due to the personalized nature of our work, we have a specific refund and return policy.
Order Status and Refunds
- Pending Orders: You may request a full refund for an order in “pending” status. This typically means the order hasn’t entered the production phase, where materials are acquired and work begins.
- Started/Completed Orders: Once your order has entered the production phase, with materials purchased and work started, or is completed, unfortunately, refunds or returns are not possible. The customized nature of the art makes it difficult to resell started or finished pieces.
Understanding “Started” and “Completed”
- Started: Your order becomes “started” when we have acquired the necessary materials and initiated the creation process. This may involve resin preparation, pigment mixing, mold work, or initial pouring.
- Completed: Your order is considered “completed” when the artwork is fully formed, cured, and polished, ready for delivery as per your specifications.
Alternative Solutions
In certain cases, if your order has entered the production phase but isn’t fully completed, we may explore alternative solutions like modifying the design or offering a store credit. Please note that such options are at our discretion and depend on the progress of your order.
Need help?
If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact us at [email protected] or 0333-7711188.
By incorporating these suggestions, you can create a more comprehensive and customer-friendly policy that enhances transparency and trust in MR Creations’ services.
Remember, effective communication with your customers is key to building a positive experience around your unique and personalized resin art creations.